Last updated: April 2025
14
Day Refund Window
You may request a full refund within 14 days of your purchase date.
1 Our Refund Commitment
At HVAC Packs, we stand behind our products. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of your original purchase date.
Refund requests are reviewed promptly. We want you to feel confident purchasing from us.
2 How to Request a Refund
Contact us within 14 days of your purchase using the steps below:
1
Email us at robertleon@foxmail.com
Use the subject line "Refund Request" and include your order email address and purchase date
2
We confirm receipt within 1 business day
Our team will reply to confirm your request is being processed
3
Refund processed within 5–10 business days
Refunds are returned to your original payment method
3 Monthly Subscriptions
For Monthly Pack subscriptions, the 14-day refund window applies to each billing period from the date that period's payment was charged.
You may cancel your subscription at any time by emailing robertleon@foxmail.com. Cancellation takes effect before your next billing date.
4 Contact
- Email: robertleon@foxmail.com
- Response time: within 1 business day
- Refund request window: 14 days from purchase date